Squeaking coming from the Thruster mechanism is common and can be solved easily in a few seconds. The squeaking is not dangerous or damaging to your SmoothStar so there is no need to be worried!
Unfortunately, we cannot provide this oil with purchase due to the long distance it must travel to get to customers. Imagine if oil was everywhere inside the box!
To fix this problem, tip the board on its side and apply a little lubricant on the front and end of the spring inside the Thruster. Please use machine oil or sewing machine oil which is readily available in hardware stores. Don't use WD-40 as it is too light to lubricate this part effectively.
We provide a spare rubber pivot cup for the back truck with every purchase of a complete SmoothStar. Just like the rubber on the wheels of a car wearing down over time, the pivot cup on the back truck will receive the most wear over time. This is due to the additional pivoting force exerted on the back truck.
Bushings, wheels and the pivot cup on the back truck are all components that can wear out over time. You can easily replace these at home. All spare parts can be purchased direct from the SmoothStar website.
Boards are sent to customers daily and we send you a tracking number via email. It normally takes between 2 - 4 days for all orders. We do not ship outside of Japan, please contact SmoothStar International for other counties or send us a enquiry.
SmoothStar products have been specifically created as a surf trainer to improve surf progression. Our products are to be used this way rather than to be identified as a skateboard and lifestyle product.
To become a SmoothStar stockist, you must meet the minimum requirements of selling surf related hardware. If you would like to apply to become a stockist, please contact email@example.com or apply online and a SmoothStar Japan representative will be in contact with you.
SmoothStar’s reputation is built on high quality and performance products that we stand behind with full confidence. Since the company's inception in 2004, we receive very few warranty claims compared to the volume of products manufactured. Since 2018, we receive less than 20 genuine warranty claims worldwide per year. This excludes any 3rd party damages such as logistic companies damaging the products during transport.
Should you experience a defect or lack of compliance in a SmoothStar product, it may be covered under the SmoothStar Warranty however we encourage you to review the below details on what is and what is not covered, before submitting a warranty claim.
General wear and tear from use:
Damage from direct impact:
Damage to the Thruster from: Tampering with or turning the nut on the Thruster instantly voids the SmoothStar warranty. If you have adjusted this nut and you are seeing subsequent damage, you have three options:
Tightening the spring in the Thruster too tight. The SmoothStar Thruster is designed to be loose and not tight and stiff like a skateboard truck. It is not recommended to tighten the spring too tight. This will create too much strain on the internal tension arm which can cause cracks and damage which will not be covered under warranty.
It is the responsibility of customers to pay for all shipping and handling costs when returning items to SmoothStar for warranty inspection.
If SmoothStar determines the warranty claim to be genuine, we will reimburse all related shipping costs. We ask that you retain all shipping receipts and invoices as no shipping costs can be reimbursed without them.
To be reimbursed shipping must be sent only via standard post, not express.
If you purchased your SmoothStar through a retailer, it is still recommended that you process your warranty claim directly with SmoothStar.
To process your warranty claim, you must make prior contact to our customer service in your respective territory.
A customer service representative will contact you and request more information including images and video to show the issue.
Your warranty claim will be approved or declined based on the information provided.
If approved, you will be requested to fill in an online warranty form and instructed to ship the component in question to your nearest service centre.
Note: Please only send the Thruster, not everything, otherwise we will not refund postage costs. Postage must be economical and not express to get reimbursed.
Ensure the item is packaged so it will not get damaged in transit. Include your support ticket number, your name, address, contact number and email address as well as a brief description of what the issue is. Please include a copy of your receipt or proof of purchase if your item is within the warranty period. If your item is not covered by warranty we will issue you with a no obligation quote via email following assessment.
Yes. SmoothStar runs free public events open to any level. You can find information on upcoming SmoothStar coaching events in your area by signing up for notification on our website.
For Japan, register your interest here.
Smoothstar Japan LLC
957 Fujishita Kujukurimachi Sanbugun Chiba
credit card payment
Credit card payments are processed immediately, while domestic bank transfers must be received within 3 days of order placement.
Shipping: Nationwide = 800 yen per board, same flat rate until the second board.
Within 7 days.
If there is no payment for 7 days, it will be canceled.
We will ship after confirming payment.
Normal shipping period, 3-4 days after payment.
After making arrangements on our side, delivery by a shipping company
The customer is responsible for all shipping and handling costs associated with returning the product to SmoothStar for warranty coverage.
If SmoothStar determines that the warranty claim is justified, all associated shipping charges will be refunded. Please be sure to keep your receipts and invoices, as no refunds will be made without them.
To be eligible for the warranty, your order must be shipped via regular mail, not express.
There are individual differences in the expressions and reproducibility shown in this product, and
we do not necessarily guarantee benefits or effects.